Reducing Emergency Department Reliance
A Case Study in Advanced Primary Care
How a major U.S. food and agribusiness expanded care access for 20,000 associates across 30+ rural locations.
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About the resource
Facing a workforce operating in healthcare deserts with significant language barriers, a leading agribusiness partnered with Galileo to provide a trusted alternative to the ER. This case study explores how a single unified practice—available 24/7/365 virtually, as well as onsite, and in-home—successfully helped intercept high-cost ER visits and is closing critical care gaps for chronic conditions.
Who this report is for
Benefits leaders managing large, dispersed, or frontline multi-shift workforces who need to reduce "ER-by-default" volume.
What you will learn
- High-Cost Interception: How capturing 61% of cases after-hours successfully diverts "ER-by-default" volume.
- Breaking Language Barriers: Delivering care to a workforce speaking multiple languages.
- Driving Benefit Utilization: The impact of deploying bilingual clinical teams for registration drives and "Mini Annual Wellness Visit" days to build trust and increase engagement.
- Plan Sustainability: How shifting to longitudinal management led to 53% of cases focusing on chronic and specialty care.
