Bending the Medical Trend

A major US airline faced a 2–3% annual medical trend increase and partnered with Galileo to help lower costs by reducing emergency department reliance. With a diverse workforce of 90,000 U.S. employees operating 24/7 and largely outside the typical 9-to-5, they needed a clinical benefit that employees would actually use and trust. This case study explores how Galileo provides the clinical infrastructure and depth required to manage a workforce of this magnitude, providing preventive, primary, specialty, urgent, and behavioral care in one unified practice. 

Benefits leaders at large-scale organizations with mobile or multi-shift workforces facing rising annual medical trends and high after-hours ER or urgent care spend.

• Financial Impact: Countering a 2–3% annual medical trend increase by providing a best-in-class clinical alternative to the ER through Galileo.
• Engaging the Mobile Workforce: How intentional, high-touch implementation achieved industry-leading 44% activation.
• High-Cost Diversion: Data showing that 60% of members chose Galileo instead of defaulting to the more expensive emergency department or urgent care.‍
• Closing Care Gaps: How Galileo identifies and manages chronic risks—like unmanaged hypertension or diabetes—during routine or urgent visits to catch health issues before they escalate into high-cost claims.